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We Have a New President & CEO!

By Wendy | March 4, 2009

jgilbertJohn Gilbert, 52, has been named the new president and chief executive officer (or Chief Bear Officer as we like to call him) of The Vermont Teddy Bear Company and our sister companies – PajamaGram and Calyx Flowers. John most recently served as executive vice president and chief marketing officer for The TJX Companies, Inc., where he was responsible for marketing functions worldwide including brand management, advertising, and comprehensive consumer strategies. He has extensive experience in the consumer product industries, having held senior marketing positions with such companies as Dunkin’ Donuts, YUM ! Carlson Restaurants Worldwide, and PepsiCo, Inc. “At TJX, Dunkin’ Donuts, KFC, and Friday’s, John demonstrated that he is an expert at building great consumer product businesses and brands,” said Bob Crowley, our Board Chair. “John is a natural choice to help lead Vermont Teddy Bear’s next chapter of growth and innovation.” And our new leader John had this to say about joining the Bear Crew: “I am delighted to join The Vermont Teddy Bear Company with its great brand and position as a leader in the gift business. I look forward to working with the team in taking the Company to its next level of growth. It is an exciting time for the Company and we have many opportunities to expand in all aspects of our business.” Welcome, John!

Topics: Bear Bear | 4 Comments »

4 Responses to “We Have a New President & CEO!”

  1. Valentine R. O'Connor Says:
    February 9th, 2011 at 1:21 pm

    John, I am very dissapointed with pajamagram. They delivered my Valentine day order six days early on February 9th. You should either make sure your advertisements are clear or do what they elude to and guarentee a Valentine day delivery. Your ads border on false advertising. In business you should always try to meet or exceed your customers expectations in my case you have done niether. I am now in the position that I have to get another gift to present to my wife on the 14th.

  2. Nate Says:
    February 9th, 2011 at 3:12 pm

    Hi Valentine. I’m not John, but I am part of Vermont Teddy Bear Company. I’m very sorry to hear that your order arrived before you expected, and I know that must be extremely frustrating.

    Both PajamaGram and Vermont Teddy Bear have Valentine’s Day delivery options that make sure your package is delivered on Monday, 2/14, and the order confirmation email that’s generated immediately after someone places an order also has the delivery date on it. It may be the case that you chose a different shipping option when you ordered your PajamaGram.

    I’m sorry that the delivery date didn’t meet your expectations, and I hope your wife is enjoying her PajamaGram gift today.

  3. employee Says:
    February 11th, 2011 at 4:39 pm

    I’ve worked at VTBC seasonally for over six years, and since new management the customer service vision has gone down as well as the treatment of the call center operators. Good bye days of over-the-top customer service. Too bad.

  4. Nate Says:
    February 11th, 2011 at 6:00 pm

    We’re sorry to hear you feel that way and hope that you communicated your thoughts to Human Resources. I was actually hearing a lot of positive things from our seasonal hires. Just today when we got all those free snacks delivered, someone said to me, “Wow…they really spoil us around here!” Best of luck to you.

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