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Keeping Customers Happy and Loyal

Wednesday, August 3rd, 2011

“Keeping Customers Happy and Loyal” is the motto of Maeve Naughton’s blog, Customer Reference Programs, and she writes it as a growing resource for other customer reference professionals. These are the people whose job it is to make sure a business that wants to provide a good or service to another business get the customer […]

To Whom It May Concern

Friday, May 8th, 2009

(A letter from a recent customer) I am writing to you regarding a very unique and special employee you have at Vermont Teddy Bear, Anthony DAndrea, who I believe went far beyond his duties. I tried placing an order for my pregnant sister and mom-to-be online today. The details are somewhat irrelevant, the important part is that I […]

“These bears can’t help but make someone smile”

Monday, August 11th, 2008

Many thanks to Heather Robinson from Newbury Park, CA for sharing her Bear story with us.  She ordered our 15″ Ballerina Bear. We send our best wishes to her daughter for the speediest recovery possible! I haven’t found another site that can customize so well. My daughter was accepted to a very reputable ballet company for the […]

Safe Delivery in the “Wildfire State”

Tuesday, July 15th, 2008

Linda Schaller’s new fuzzy friend just arrived safely at her home in Woodland, California. Sounds like another Vermont Teddy Bear has found himself a terrific new home. This is what Linda had to say about his arrival: My beautiful Patriotic Bear arrived today and was in relatively good spirits! He said he was a little […]

Reilly, Sisters and Bears…oh, my!

Monday, June 30th, 2008

Carol M. from West Gardiner, Maine contacted us recently to share a terrific poem with us her 10-year-old daughter, Reilly, wrote, as well as a picture of her three daughters posing with their Vermont Teddy Bears. Many thanks to Carol, Reilly, Erynne and Kelsey! Here’s Reilly’s poem: My mom got my Vermont Teddy Bear in […]

Bears of Hope

Thursday, May 8th, 2008

I am a 14 month breast cancer survivor and was one of the recipients of the Stowe Bear of Hope during the Stowe Weekend of Hope. I just wanted to thank your company for being so generous and caring. I had been to the Teddy Bear Factory about 10 years ago when I was on […]

Sending Bear Hugs

Wednesday, April 23rd, 2008

Many thanks to Theresa Strunk from Smiths, AL for sharing her Bear experience with us: “I ordered the bear for a friend/co-worker’s daughter. Her mother told me that the very day it arrived they had taken Carly outside in her wheelchair for some fresh air and sunshine. (She was hit by a car and broke […]

Bears in the Service

Tuesday, April 15th, 2008

“What a wonderful product you have.  Since I discovered VTB I have probably purchased a half a dozen or so.  I’m currently stationed in the Middle East Iraq/Kuwait and I send them home to my nieces and sisters back in the States.  Thank you again for having such a product that brings smiles to those given […]

Here comes Yuki Cottontail

Monday, March 24th, 2008

You may remember Yuki, the 2-year old American Eskimo, from a posting in December 2007.   With the help of mother/daughter duo Kerri and Arianna King, she celebrated Easter this year in grand style.  Thanks again to Kerri and Arianna for sharing these fun photos with us!

Nice Work, Bear Shop Crew!

Wednesday, January 16th, 2008

I just wanted to write as a follow up to our visit yesterday.  We are BIG Vermont teddy bear fans (I personally have over 30 of your 15 inch bears) and my older son has eight total bears.  Our baby turned one yesterday and we knew where we wanted to spend our time, at the […]

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